Shipping Policy

Europe Shipping

WLmouse ships from SWEDEN.

Orders are usually processed within 2 days and we offer shipping in Europe!
Usual shipping time is about 2-7 days depending on location.

Order Modification and Cancellation Policy

If you want to modify or cancel an order you placed, please email support@wlmouse.eu with your order number and request. We will do our best to fulfill your request, but please understand there is no guarantee we will be able to do so in time. Each email is responded in the order they are received and it takes time for communication with our support and warehouse team. If your order has already been shipped, please follow our return policy.

INTERNATIONAL SHIPPING

We currently ship from Sweden and we offer different kinds of transportation! Usually packages are delivered 2-7 business days after the order is placed!

Some countries may experience delay or gaps in tracking notices. This is normal and the package usually arrives just fine. If you notice that there have been no tracking updates for a while, bear in mind that in most cases, the package still arrives without any issues. If, however, that does not happen and you have not received the package 30 days from the day of shipment, we are here to assist you in the best way possible.

WHAT ABOUT DUTIES AND FEES?


Duties and fees are inclued in the price.

WARRANTY

For any product or part that may become defective within 30 days, we offer a free replacement.


Warranty Period


1-year manufacturer's warranty from the date of purchase.

The warranty only covers defects of products caused by manufacturing. It does not cover regular wear and tear, including but not limited to, accidental damage, breakage due to abuse, improper usage, water damage, etc. The Warranty also does not cover any cosmetic packaging damage that may be caused through shipping of goods to the customer.

The Warranty also doesn't cover any :
Please don't attempt to remove the battery
Batteries aren't covered by
aren't covered by our warranty.

 

Please contact customer support if you have any issues with our products.